Privacy Policy

Privacy Policy

Cordia at Grand Traverse Commons considers privacy a very serious subject and knows that visitors to our website find privacy equally important.

Our privacy policy outlines the following:

1. What information is collected from you through the website.
2. How the information is used and with whom it may be shared.
3. What choices are available to you regarding the use of your data.
4. The security procedures in place to protect from the misuse of your information.

Types of information collected

We collect both personal and non-personal information from you. All the information we collect is used to operate our business. Examples of non-personal information are links visitors use to arrive at Cordia at Grand Traverse Commons website, domains from which visitors access the Internet, IP addresses, and the number of visitors to the site and individual pages within the site.

Non-public or personal information is information specific to you and is considered private. There are state and federal regulations that govern the collection, use, and protection of this information and Cordia at Grand Traverse Commons adheres to, and in some cases exceeds, those requirements. However we only collect non-public, personal information when you voluntarily submit it to us via the form or direct us to obtain it on your behalf.

How information is used and whom is the information shared with

Any information we collect (personal and non-personal) is owned by Cordia at Grand Traverse Commons. We do not sell, rent, or lease this information to any third-party.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request or in furtherance of our business operations.

What choices are available to you about data we collect

You do have access to and control over Information we collect. You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number on our website:

• See what data we have about you, if any
• Change/correct any data we have about you
• Have us delete any data we have about you (note that, in some cases, both state and federal lending guidelines require that we retain loan file information for proscribed periods of time)
• Unless you ask us not to, we may contact you via email in the future to tell you about our services, or changes to this privacy policy.
• Express any concern you have about our use of your data.

Data protection

Cordia at Grand Traverse Commons has policies and procedures to deal with the protection and prevention of misuse of non-public (private) information. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Additionally, some of our website pages may contain links to third-party sites. While our contractual relationships provide equally for data safeguards, our privacy policy does not extend to these linked sites nor can we endorse the privacy practices of these third-party sites. In these instances, we advise visitors to these sites to conduct their own independent review of that third-party privacy protocol.

Although we strive to maintain extensive safeguards, policies, and procedures, data transmission over the Internet is not without risk and we cannot warrant or represent the security of the information that is transmitted to us and ultimately visitors do so at their own risk.

Text Message Service Privacy Policy

We respect your privacy. We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn’t limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. This Text Message Service Privacy Policy applies to your use of the Text Message Service and isn’t intended to modify our general Privacy Policy, incorporated by reference above, which may govern the relationship between you and us in other contexts.

COSTS OF TEXT MESSAGES

We do not charge you for the messages you send and receive via this text message service. But message and data rates may apply, so depending on your plan with your wireless or other applicable provider, you may be charged by your carrier or other applicable provider.

FREQUENCY OF TEXT MESSAGES

This Text Messaging Service is for conversational person-to-person communication between you and our employees. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request).

OPTING OUT OF TEXT MESSAGES

If you no longer want to receive text messages, you may reply to any text message with STOP. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message.

Contact Us

For support, email info@cordiatc.com.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 630-887-7000 or via email.